ISO 20000:2018 - IT SERVICE QUALITY MANAGEMENT SYSTEM
The management and delivery of Information Technology services is increasingly a necessity for all organizations, both public and private, whether these services are intended for internal use within the organization or for customers/users.
The ITIL (Information Technology Infrastructure Library) model has long proven its validity and effectiveness in the IT world, representing an internationally shared approach.
ISO 20000 certification (Part 1) therefore becomes a distinguishing factor and a success driver in the IT services sector.
The definition of measurable Service Level Agreements (SLAs), subject to review within service contracts, is the main step toward an appropriate relationship with customers/users. ISO/IEC 20000-1 makes this document the cornerstone through which services are operationally managed, also defining the requirements for service development and release, change management, incident management, reporting, and information security. ISO 20000-1 also represents a valuable tool for redesigning business processes and optimizing IT service management aspects.
WHAT ARE THE BENEFITS OF ISO 20000 CERTIFICATION?
- Enable organizations to benchmark their own service delivery capability, measure service levels, and assess performance
- Ensure the application of universally recognized best practice principles
- Promote trust-based relationships with customers, partners, public authorities, shareholders, and banks
- Effectively control the continuous improvement of the overall IT service management performance system
- Develop relationships between different company departments
- Improve training for staff members