UNI EN 13549:2003
The adoption of UNI EN 13549:2003 responds to the very rapid evolution of critical issues in the process of selecting and awarding cleaning and sanitation services. Certified guarantee and safety have become essential and priority parameters.
Not only for sensitive facilities such as hospitals, nursing homes, healthcare facilities, schools, and hotels, but also for entire production chains, such as the food and pharmaceutical industries, which are increasingly directing their vision towards issues that reflect the level of service quality.
Possessing the certification is therefore a significant competitive advantage, as well as being rewarding and, in some cases, essential for participation in public tenders.
Target audience
It is addressed to all companies, regardless of size and nature, that provide cleaning and sanitation services to any type of client, including sensitive facilities.
The standard defines the basic requirements and criteria for measuring service quality.
Validity
The validity of the certification is 3 years.
The main phases of the certification process include:
– Certification assessment
– Annual surveillance visits to evaluate continuous improvement
– Renewal of certification after 3 years.